What the Timeline Does
The Timeline shows a chronological record of everything that's happened on your claim—when it was created, status changes, document uploads, communications, and notes. It updates automatically as activity occurs.
What You'll See
Each event on the Timeline includes:
Timestamp — When it happened
Description — What happened
Who — Who performed the action (when applicable)
Click any event to expand it and see more details.
When to Use the Timeline
Use Case | How Timeline Helps |
Holding parties accountable | Track whether the parties did what they said they'd do, when they said they'd do it |
Checking compliance | Document response times and compare against state-mandated deadlines |
Spotting discrepancies | Compare carrier actions against policy requirements |
Taking over a claim | See the full history at a glance |
Preparing for disputes | Build a clear record of delays, missed deadlines, or lack of responsiveness |
Filtering Events
Use the filters to narrow down the Timeline by event type or date range when you're looking for something specific.
Need Help?
Click Support in the sidebar or use the chat bubble to reach our team.